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1. What payment methods do you accept?
We currently accept Visa and MasterCard credit cards. All transactions are securely encrypted to protect your information.
2. How long does it take to process and ship my order?
Orders are processed within 1–2 business days. Standard shipping takes 5–7 business days. Expedited shipping options are available at checkout. For international orders, delivery times may vary depending on the destination.
3. What happens if my item is defective or incorrect?
If you receive a defective or incorrect item, contact us within 7 days of delivery. Provide photo or video proof of the issue, and we will review your case. If approved, we will cover return shipping costs and issue a refund or send a replacement after inspecting the returned item.
4. Can I return an item if it doesn’t fit?
We recommend consulting our size guide before purchasing to ensure the best fit. Returns for sizing issues are accepted only if the item is unused, in its original condition, and returned within 7 days of delivery. Return shipping costs are the customer’s responsibility unless the item is defective.
5. What if my package is lost or arrives damaged?
• Damaged Package: Contact us within 7 days with photo evidence of the damage, and we’ll work with you to resolve the issue.
• Lost Package: If the carrier marks your package as delivered but you didn’t receive it, you must contact the carrier directly to file a claim.
Unfortunately, we are not responsible for lost packages once marked as delivered.
6. Do you ship internationally?
Yes, we ship internationally. Delivery times may vary depending on the destination, and customers are responsible for any customs fees or import duties.
7. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within a few hours of placing them. After processing begins, changes cannot be guaranteed. Please contact us immediately if you need assistance.
8. How can I ensure my shipping address is correct?
Double-check your shipping address before completing your order. We are not responsible for delays or issues caused by incorrect addresses, and refunds will not be issued for packages delivered to the address provided at checkout.
9. Is my personal information secure?
Yes, your privacy is important to us. We use your information solely to process your orders and provide customer support. We do not share or sell your data to third parties.
10. How do I contact customer support?
For any questions or assistance, reach out to us at info@visionariespersoective.com . Our team is here to help!
Orders are processed within 1-2 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout. For international orders, delivery times may vary, and customers are fully responsible for any customs fees or import duties.
Please ensure your shipping address is correct when placing your order. We are not responsible for delays or issues caused by incorrect addresses, and refunds will not be issued for packages delivered to the address provided at checkout.
If your package arrives damaged, contact us within 7 days with photo evidence of the damage. For lost packages, please contact the carrier directly to file a claim. We are not responsible for packages marked as delivered by the carrier.
If you receive an incorrect or defective item, you may request a refund within 7 days of delivery. To be eligible, items must be unused, in their original condition (free of wear, damage, and odors), and include all tags and packaging. Customers must provide photo or video proof of the issue when contacting support. Refunds will be processed after we inspect and approve the returned item. Return shipping costs will be covered only if the error was ours.
1. Refunds and Returns
If you receive an incorrect or defective item, you may request a refund within 7 days of delivery. To qualify:
• Items must be unused, in their original condition (free of wear, damage, and odors), with all tags and packaging included.
• Customers must provide photo or video evidence of the issue when contacting our support team.
Refunds will be processed after inspection and approval of the returned item. Return shipping costs will be covered only if the error was on our part.
2. Shipping Policy
• Order Processing: Orders are processed within 1–2 business days.
• Delivery Times:
• Standard shipping: 5–7 business days.
• Expedited shipping: Options available at checkout.
• International orders: Delivery times vary, and customers are responsible for any customs fees or import duties.
3. Shipping Address Accuracy
Please ensure your shipping address is accurate when placing your order. We are not responsible for delays or issues caused by incorrect addresses. Refunds will not be issued for packages delivered to the address provided at checkout.
4. Damaged or Lost Packages
• Damaged Packages: Contact us within 7 days of delivery with photo evidence of the damage.
• Lost Packages: For packages marked as delivered by the carrier but not received, please contact the carrier directly to file a claim. We are not responsible for these cases.
5. Size Guide Disclaimer
We recommend consulting our size guide before making a purchase to ensure the best fit. Incorrectly chosen sizes are not eligible for free exchanges or returns unless defective.
6. Privacy Policy
We value your privacy. Your personal information is used solely to process your order and provide customer support. We do not share or sell your data to third parties. For full details, refer to our [Privacy Policy].
7. Payment Methods
We accept Visa and MasterCard credit cards. All transactions are secure and encrypted for your safety.
For questions or assistance, contact us at info@visionariesperspective.com
